In 2025, customer service is a continuous, cross-channel conversation driven by AI, informed by data, and expected to be instant. 

A billing query at midnight or a product question during checkout, customers expect a response without waiting or repeating themselves.

To solve this problem, businesses need more than a chatbot. They need systems that can automate the right tasks, hand off complex cases to humans, and stay compliant across regions and industries. 

And the real challenge here is choosing a bot that integrates cleanly into your workflows, respects consent rules, and scales without losing context. We have created a list that covers top 10 AI chatbots leading the way in 2025.

Let’s start with the first:-

1. Conversive (formerly SMS-Magic)

Conversive is a CRM-native customer engagement platform designed for service teams that operate in regulated, high-stakes industries. Unlike traditional chatbot tools, Conversive offers an integrated automation and messaging stack which is native to CRMs like Salesforce, Zoho, and HubSpot.

The platform supports real-time, two-way messaging across SMS, WhatsApp, email, and web chat. It combines industry-specific AI agents with human-agent workflows, helping teams respond faster without losing the personal touch. Built-in consent management and audit logging ensure that automation scales responsibly, especially in sectors like healthcare, education, finance, and legal.

Key Features

Conversive is built around five key capabilities that enable organizations to automate messaging at scale without compromising compliance, personalization, or operational control:

• Conversive offers omnichannel messaging with native support for SMS, WhatsApp, email, and web chat. Every channel is governed by granular opt-in controls and compliance rules.
• CRM-triggered automation allows teams to launch conversations based on live updates inside Salesforce or Zoho such as a new inquiry, missed call, or case status change.
• The platform includes pre-configured compliance modules that support TCPA, HIPAA, GDPR, and 10DLC. Consent is tracked in real time, with audit logs available for every interaction.
• The Converse Desk provides a unified console for managing AI-routed and human-led conversations. Agents can handle up to 7x more conversations without toggling between tools.
• Conversive also supports industry-specific templates and AI co-pilots, helping organizations deploy compliant workflows without starting from scratch.

Who is it For?

Conversive is ideal for mid-market and enterprise teams operating in compliance-sensitive environments. This includes healthcare networks, universities, financial institutions, and legal firms that need automation at scale but can’t compromise on personalization, consent, or CRM alignment.

Use Cases

Conversive’s AI chatbots are used to automate front-line service interactions across high-touch industries. In education, bots guide prospective students through application steps and answer common inquiries in real time. Healthcare providers use bots to handle appointment confirmations, triage questions, and send reminders while maintaining HIPAA compliance. 

Financial services firms deploy chatbots for pre-qualification, document collection, and status updates. In contact centers, Conversive bots manage large volumes of customer messages, resolve common issues, and escalate seamlessly to live agents when needed, ensuring continuity and compliance.

2. Sendbird

Sendbird is a communication infrastructure platform that powers billions of conversations monthly across industries. Known for its scalability and reliability, it enables businesses to deploy AI chatbots across mobile, web, and messaging channels while maintaining performance under high volume. Its architecture is built for speed, security, and flexibility.

In addition to chatbot automation, Sendbird supports seamless escalation to human agents, real-time analytics, and customer engagement tools that span multiple platforms. This allows support teams to maintain continuity in service even as demand grows or channels shift.

Key Features

Sendbird supports AI-powered chatbots that operate across SMS, email, social messaging, mobile apps, and websites ensuring customers receive fast support regardless of platform:-

• Sendbird enables AI chatbots to operate across SMS, email, in-app chat, and social messaging channels, ensuring consistent support regardless of where the customer reaches out.
• The platform supports seamless bot-to-human handoff with full conversation continuity, so agents can take over without losing context.
• Real-time analytics dashboards help teams track resolution rates, agent response times, and chatbot engagement across channels.
• Sendbird’s infrastructure includes end-to-end encryption and enterprise-grade security controls, making it suitable for handling sensitive customer data.
• Businesses can initiate conversations proactively using user behavior triggers, enabling more personalized and timely customer engagement.

Who is it For?

Sendbird is best suited for large enterprises and global businesses with high message volumes, distributed teams, or complex support operations. It appeals to organizations that prioritize platform reliability, infrastructure scalability, and global reach.

Use Cases

Sendbird is commonly used by digital platforms, marketplaces, and SaaS companies to manage chat-based support at scale. Businesses use it to handle high chat volumes during product launches or peak periods, deliver consistent responses across global regions, and provide instant customer service while maintaining full control over infrastructure and integrations.

3. Intercom (with Fin)

Intercom blends AI and live chat through its Fin chatbot, allowing businesses to automate repetitive support while keeping human agents available for high-touch interactions. The platform is designed for companies that want to move fast with out-of-the-box templates, no-code customization, and deep integrations with CRMs and helpdesks.

Fin acts as the first line of response, answering FAQs and handling structured workflows, then escalating to a human when needed. This hybrid approach balances speed with empathy, giving customers intelligent, real-time answers without feeling like they’re stuck in a bot loop.

Key Features

Intercom is built around a hybrid model that allows fast automation with intelligent human fallback, helping businesses maintain responsiveness without overwhelming their support teams:

• Fin, Intercom’s AI chatbot, is designed to resolve common support queries instantly using natural language understanding and pre-trained responses.
• The platform allows seamless transitions from bot to live agent, with full conversation history preserved for context-aware support.
• Intercom includes a library of pre-built templates and automations to help teams deploy bots quickly without custom coding.
• Personalized outbound messages can be triggered based on user behavior, lifecycle stage, or CRM data, making support feel timely and relevant.
• Integrations with major CRMs, ticketing systems, and analytics tools ensure that chatbot interactions align with broader support operations.

Who is it For?

Intercom is well-suited for SaaS companies, startups, and customer-focused digital businesses that want scalable automation without sacrificing the human touch. It's especially effective for lean teams looking to reduce support load while improving customer experience.

Use Cases

Intercom is commonly used to deflect repetitive support queries, provide 24/7 pre-sales assistance, and qualify leads before routing them to the right team. It helps support teams stay responsive at scale, while preserving a personalized experience when human interaction is needed.

4. Zendesk

Zendesk brings AI into its established support ecosystem, offering businesses a powerful blend of ticketing, live chat, and automation through its no-code chatbot builder. Designed for organizations with complex support needs, Zendesk helps unify conversations across channels while providing self-service options for customers.

Its chatbot capabilities are tightly integrated with Zendesk’s helpdesk tools, enabling teams to build smart workflows that deflect tickets, speed up triage, and route queries to the right agents. For companies with multilingual, multi-region operations, Zendesk’s language support and analytics help scale service without added overhead.

Key Features

Zendesk combines AI-driven automation with human agent workflows, enabling support teams to reduce response times while improving resolution quality:

• The no-code bot builder allows teams to create and launch chatbots quickly, with pre-built flows and conditional logic for routing and escalation.
• Bots can operate across multiple channels including web, email, and messaging apps allowing customers to engage wherever they prefer.
• Multilingual support enables businesses to serve global audiences without building separate workflows for each language.
• Deep integration with the Zendesk ticketing system ensures every interaction is logged and actionable, with clear escalation paths to live agents.
• Advanced reporting tools give visibility into chatbot performance, deflection rates, and customer satisfaction across support channels.

Who is it For?

Zendesk is a strong fit for enterprises that need scalable, multilingual, and multi-departmental support. It’s especially effective for global teams that want to manage high ticket volumes without adding headcount.

Use Cases

Zendesk is commonly used to automate ticket creation, triage incoming queries, and offer self-service support through guided workflows. Large organizations use it to streamline support across teams, languages, and channels while maintaining a single source of truth for customer data and service performance.

5. Desku.io

Desku.io offers a modern, affordable support suite with built-in AI tools tailored for small and mid-sized businesses. With a clean interface and flexible setup, it helps teams automate responses, manage tickets, and deliver fast customer support across web and messaging channels.

What sets Desku.io apart is its focus on e-commerce and ease of customization. It allows teams to configure workflows quickly without technical support, making it an accessible entry point for businesses looking to scale their service operations with AI.

Key Features

Desku.io is built for simplicity and speed, enabling growing teams to manage support efficiently through smart automations and integrations:

• AI tools help summarize tickets, suggest replies, and surface relevant information, allowing agents to work faster and reduce handling time.
• The platform supports live chat, ticketing, and email in one interface, making it easier to manage multichannel conversations without switching tools.
• Prebuilt automation rules let businesses route tickets, assign agents, and trigger workflows based on customer actions or ticket properties.
• Desku.io includes e-commerce-friendly features like abandoned cart reminders and order-related automation, helping online stores recover sales and reduce support load.
• Teams can customize the interface, branding, and support flows without writing code, ensuring a fast setup and easy maintenance.

Who is it For?

Desku.io is ideal for SMBs and e-commerce brands that want customizable, AI-assisted support without the complexity or cost of enterprise platforms. It’s especially useful for teams looking to improve responsiveness while keeping tools lightweight and manageable.

Use Cases

Desku.io is used to automate common e-commerce queries, such as order tracking, returns, and cart recovery. It also supports customer onboarding, FAQs, and in-chat support, helping small teams maintain service quality as they scale their online operations.

6. Gorgias

Gorgias is a customer service platform purpose-built for e-commerce businesses, especially those on Shopify, Magento, and BigCommerce. It consolidates support across email, chat, social, and SMS into one interface, enabling fast, contextual responses backed by real customer data.

What makes Gorgias stand out is its tight integration with e-commerce platforms. Agents can view order history, process refunds, and update tickets without leaving the conversation, making support more efficient and personalized.

Key Features

Gorgias focuses on e-commerce automation and efficiency, helping teams reduce manual work while improving the customer experience:

• The platform aggregates conversations from email, chat, Instagram, Facebook, and SMS into a single view, allowing agents to manage all channels in one place.
• It integrates directly with Shopify, letting agents issue refunds, edit orders, and manage customer data without switching systems.
• Custom macros and intent-based automations allow teams to handle repetitive tickets like shipping status or return policies without agent involvement.
• Gorgias uses tags, rules, and workflows to prioritize urgent tickets and assign them to the right agents based on content or customer value.
• Real-time reporting tools help teams monitor performance, track resolution speed, and optimize support operations for scale.

Who is it For?

Gorgias is best suited for e-commerce teams that need centralized support and Shopify-level context in every customer interaction. It works particularly well for fast-growing online brands looking to streamline service and reduce time-to-resolution.

Use Cases

Gorgias is used to automate responses to order tracking, returns, and product questions, while also enabling agents to manage refunds and updates within the same view. It supports high-volume e-commerce operations by reducing ticket load and accelerating customer resolutions across sales and support channels.

7. HubSpot

HubSpot’s AI chatbot capabilities are embedded within its CRM platform, enabling businesses to automate lead capture, qualification, and customer support without additional tools. For companies already using HubSpot for marketing or sales, the chatbot features offer a seamless way to extend automation into support.

Built for ease of use, HubSpot’s drag-and-drop chatbot builder allows teams to create flows for FAQs, ticket routing, and lead handoffs while leveraging CRM data to personalize conversations.

Key Features

HubSpot chatbots are designed to work directly within the CRM, enabling smarter, more personalized interactions across web and email:

• The visual chatbot builder makes it easy to deploy bots without coding, using triggers, conditions, and predefined actions to automate workflows.
• Bots can automatically qualify leads, route conversations to the appropriate team, or collect key data before handoff to human agents.
• Integration with the HubSpot CRM allows bots to personalize responses based on contact records, lifecycle stage, or past interactions.
• Support and sales teams can use bots to deflect basic questions, log tickets, or book meetings, all within the same platform.
• HubSpot also supports email and live chat, ensuring continuity across asynchronous and real-time channels.

Who is it For?

HubSpot’s chatbot tools are ideal for businesses already using HubSpot CRM, particularly those looking for built-in automation to reduce manual work and accelerate support or sales processes.

Use Cases

HubSpot chatbots are commonly used to qualify leads on landing pages, answer common support queries, and route complex issues to agents. Businesses use them to deliver faster first responses and ensure that human reps focus on higher-value conversations.

8. Ada

Ada is a no-code AI chatbot platform built for enterprise teams that need flexible, scalable automation without relying on engineering resources. It empowers non-technical users to design, launch, and optimize conversational workflows across support, marketing, and customer engagement.

With strong natural language understanding (NLU) and extensibility through APIs, Ada helps enterprises build bots that adapt to customer intent, integrate with backend systems, and automate multilingual conversations across digital channels.

Key Features

Ada is built for rapid deployment and deep customization, making it suitable for complex customer support environments:

• The drag-and-drop builder allows teams to create AI-powered bots without writing code, using branching logic and dynamic content.
• Ada’s natural language engine interprets user intent and responds accordingly, reducing dependency on rigid keyword matching.
• The platform supports API integrations to connect bots with CRMs, order management systems, or custom data sources.
• Multichannel capabilities allow bots to operate across web, social, and mobile messaging apps, with support for over 100 languages.
• Real-time analytics and optimization tools help teams track performance and improve bot flows based on customer behavior.

Who is it For?

Ada is ideal for enterprise businesses that need customizable chatbot experiences across multiple regions and platforms. It suits teams looking to automate support at scale while retaining control over brand voice and system integrations.

Use Cases

Ada is used to handle multilingual customer support, deflect repetitive inquiries, and integrate bots into core business systems for real-time actions like order status checks or account updates. It’s often deployed in industries like telecom, travel, and financial services where automation and scale are essential.

9. Tidio

Tidio offers a user-friendly chatbot and live chat platform designed for small and mid-sized businesses. It combines AI automation with rule-based workflows, allowing teams to provide quick answers, capture leads, and support customers across web and social channels.

Tidio emphasizes ease of setup, offering a large library of templates and a mobile app that lets teams stay responsive even when they're not at their desks.

Key Features

Tidio is designed for fast deployment and hands-on control, making it easy for smaller teams to manage customer conversations without technical complexity:

• Hybrid bots blend AI and rule-based logic, allowing users to automate responses to FAQs while maintaining control over flow logic.
• A large template library enables businesses to launch common chatbot scenarios like shipping inquiries or appointment scheduling within minutes.
• Tidio supports integration with Instagram, Facebook Messenger, and email, consolidating customer communication across channels.
• The mobile app helps teams manage chats in real-time, enabling faster responses without being tied to a desktop.
• Automated triggers can be set to engage website visitors based on their behavior, such as exit intent or time on page.

Who is it For?

Tidio is best suited for small to mid-sized businesses looking for affordable, easy-to-use chatbot tools to support website visitors and social media customers. It’s especially useful for teams that want results without a heavy technical investment.

Use Cases

Tidio is used to automate answers to common questions, qualify incoming leads, and provide live chat support across websites and social platforms. Retailers, consultants, and service providers use it to respond quickly to inquiries and reduce response times without expanding headcount.

10. Drift

Drift focuses on conversational marketing and sales, using AI chatbots to engage visitors, qualify leads, and connect prospects with the right teams in real time. Its bots are powered by advanced language models, including ChatGPT, and are optimized to drive pipeline—not just resolve support issues.

Designed primarily for B2B businesses, Drift helps marketing and sales teams shorten sales cycles by proactively starting conversations with high-intent visitors and routing them to human reps when the timing is right.

Key Features

Drift combines AI chat with sales intelligence and CRM workflows, allowing businesses to capture and convert leads directly from their website:

• AI chatbots powered by GPT models engage site visitors in real-time, using natural language to qualify leads and respond to questions.
• Bots can route qualified leads to account executives or book meetings instantly, improving conversion rates from website traffic.
• Drift’s conversational playbooks help teams set up tailored flows for different visitor segments, such as returning customers or enterprise buyers.
• Integrations with CRMs and marketing platforms ensure that lead data flows directly into existing systems, with full visibility across teams.
• Reporting tools offer insights into chatbot engagement, meeting bookings, and revenue impact, making it easy to tie automation to business outcomes.

Who is it For?

Drift is built for B2B companies that want to align sales, marketing, and support around real-time conversations. It’s especially effective for revenue teams focused on lead qualification, conversion, and customer lifecycle engagement.

Use Cases

Drift is used to identify high-intent visitors, qualify them through AI-driven chat, and connect them to sales reps via instant scheduling or live chat. It helps marketing and sales teams convert traffic into opportunities while maintaining a personalized, responsive experience.

How to Choose the Best AI Chatbot for Customer Service

Not every chatbot fits every business. The right choice depends on your volume, use cases, tech stack, and regulatory obligations. Here are six criteria to guide your evaluation:

i) Scalability

Make sure the platform can handle your expected message volume without performance issues. For growing teams or high-traffic sites, infrastructure matters as much as features.

ii) Channels Supported

Look beyond web chat. If your customers expect support via WhatsApp, SMS, or email, your chatbot needs to cover those channels with consistency.

iii) Compliance

For industries like healthcare, education, and finance, it's essential to choose a chatbot that supports compliance standards like HIPAA, GDPR, and TCPA out of the box.

iv) Integration

A chatbot’s real power comes from its ability to sync with your existing CRM, helpdesk, or e-commerce platform. Prioritize tools with deep, native integrations.

v) Automation Intelligence

Rule-based bots are fast to set up, but natural language understanding (NLU) enables smarter conversations. Consider how much learning or contextual awareness you need.

vi) Human Handoff

Bots shouldn’t operate in isolation. A good platform supports seamless escalation to live agents, carrying over context and history to avoid customer frustration.

Why Choose Conversive(formerly SMS Magic) as Chatbot for Your Business?

Conversive is more than a chatbot, it's a complete customer engagement platform built for teams that need automation with oversight, compliance with flexibility, and speed without sacrificing personalization. For businesses operating in regulated industries or managing complex customer lifecycles, Conversive delivers where generic chatbots fall short.

Here’s what sets Conversive apart:-

• Omnichannel Messaging: Engage customers via SMS, WhatsApp, email, and web chat, natively integrated and fully traceable.
  
  
• Built-in Compliance: Stay audit-ready with support for TCPA, HIPAA, GDPR, and 10DLC, plus real-time consent tracking across every interaction.
• CRM-Native Automation: Trigger conversations directly from Salesforce, HubSpot, or Zoho using real-time data and workflows.
• AI + Human Handoff: Use domain-specific AI agents to automate the front line, then route seamlessly to human agents through Converse Desk.
• Prebuilt Templates and Flows: Launch fast with industry-specific playbooks for education, healthcare, finance, legal, and more.
• Institutionalized Intelligence: Embed your team’s knowledge into every AI interaction, so agents, bots, and customers stay aligned.

Whether you're reducing no-shows, capturing more qualified leads, or managing high-volume service interactions, Conversive helps you do it with precision, scale, and control.

Book a demo to find out how your team can scale service without losing the human connection.

Frequently Asked Questions

Why are AI chatbots critical for customer service?

AI chatbots allow businesses to respond instantly, reduce ticket volumes, and operate 24/7 without expanding support teams. They automate repetitive tasks, qualify requests, and provide consistent service across channels making support faster and more cost-effective.

Which industries benefit most from AI-powered chatbots?

Industries with high inquiry volumes and regulatory requirements see the biggest gains. This includes healthcare, education, financial services, legal, real estate, and telecom where responsiveness, compliance, and data tracking are non-negotiable.

Can AI chatbots replace human agents completely?

Not entirely. While AI can handle routine questions and structured workflows, complex or sensitive cases still require human judgment. The best systems combine AI-driven automation with smooth human handoff for balanced, scalable support.

How do I ensure my chatbot stays compliant with regulations?

Choose platforms with built-in support for HIPAA, TCPA, GDPR, and 10DLC. Look for real-time consent tracking, opt-out management, audit logs, and integration with your CRM to ensure all communication is contextual, secure, and documented.