Turn Every Channel Into a
Trusted Decision Path
Conversive connects SMS, WhatsApp, VoiceAI, webchat, RCS, and social into one policy-driven workspace, so regulated teams and AI agents can reach, verify, and resolve high-stakes conversations without losing context or breaking compliance.
One Platform. All The Channels That Matter.
One workspace for every channel
Bring SMS, WhatsApp, VoiceAI, webchat, RCS, social, and LINE into a single governed workspace — so every team and AI agent works from the same view of the customer.
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Agents, not just campaigns
Go beyond channel blasts. Conversive powers AI and human agents that guide customers through high-stakes journeys, step by step, across whichever channels they prefer.
Governed for high-stakes journeys
Every channel runs through the same policy engine, so regulated teams don’t have to choose between speed, scale, and compliance.
Decision intelligence on every conversation
Treat channels as decision paths, not just touchpoints. Conversive turns raw messages into the insight you need to improve journeys and prove impact.
SMS: The World’s Most Reliable Engagement Channel
Reach anyone with a phone number in minutes, not days. Use SMS as a governed backbone for time-critical alerts, reminders, and approvals when decisions cannot wait.
Reach time-sensitive contacts instantly.
Centralised templates, routing, and local sender IDs ensure critical SMS alerts land quickly on the right device, even when CRM data is incomplete.
Reduce risk while you scale outreach.
A shared policy engine controls opt-in, quiet hours, frequency caps, and jurisdiction-specific rules so teams do not have to memorise compliance.
Close the loop from a single timeline.
Every SMS is stitched into the same conversation record as WhatsApp, voice, and webchat, so agents see full history before they respond or escalate.
Use Case
Alerts, Reminders, 2FA, Appointment Confirmations, Customer Support
Alerts, Reminders, 2FA, Appointment Confirmations, Customer Support
3
%+
of critical SMS are read within minutes when sent via Conversive with quiet-hour and routing controls
3
%
fewer missed appointments when teams combine SMS reminders with automated follow-ups
4
4
%
faster time to payment, compared to email-only reminders
WhatsApp: The Conversational Super App
Turn WhatsApp into a governed workspace for complex journeys. Move from one-way blasts to secure, two-way conversations that carry a customer from first question to signed agreement.
Capture and qualify intent at the moment it appears.
Webchat collects context, verifies identity where required, and triggers the right workflow or channel in real time.
Reduce drop-offs across complex forms and flows.
Context-aware prompts and AI assistance help customers complete applications, bookings, or submissions without abandoning.
Escalate to the right channel in one click.
Move from webchat to WhatsApp, SMS, or voice while keeping a single conversation record, consent state, and audit trail.
Use Case
Customer Support, Promotions, Lead Nurturing, Onboarding, Self-service via Bots
Alerts, Reminders, 2FA, Appointment Confirmations, Customer Support
1
1
x
higher response rates
on WhatsApp compared to email campaigns in high-stakes journeys
3
%
faster time to decision,
from first outreach to approval or outcome
3
%+
more self-service resolutions,
when AI agents handle structured steps inside the thread
WebChat: Turn Visitors Into Customers in Real Time
Turn every page, portal, and form into a live conversation surface. The Conversive button captures high-intent moments and routes them into governed, multi-channel journeys.
Turn complex choices into guided flows.
Webchat collects context, verifies identity where required, and triggers the right workflow or channel in real time.
Reduce drop-offs across complex forms and flows.
Context-aware prompts and AI assistance help customers complete applications, bookings, or submissions without abandoning.
Escalate to the right channel in one click.
Move from webchat to WhatsApp, SMS, or voice while keeping a single conversation record, consent state, and audit trail.
Use Case
Lead Capture, Real-Time Support, Conversion Boosts
Alerts, Reminders, 2FA, Appointment Confirmations, Customer Support
1
x
more qualified inquiries
captured from high-intent pages with Conversive webchat
1
1
x
reduction in form abandonment,
especially on multi-step applications
1
1
%
higher conversion
from visit to booked appointment or submitted application
RCS: Rich Messaging
Upgrade plain text into rich, guided journeys on Android devices. Use RCS to show options, documents, and choices in a way that reduces back-and-forth during high-stakes decisions.
Turn complex choices into guided flows.
Carousels, buttons, and quick replies help customers pick products, slots, or next steps without long, unstructured conversations.
Build trust with verified business identity.
Branded profiles, logos, and secure sender verification increase confidence for sensitive financial or healthcare messages.
Optimise journeys with granular insight.
Track taps, branch paths, and drop-offs across RCS steps and feed that insight back into your orchestration logic.
Use Case
Promotions, Surveys, Booking Confirmations
Alerts, Reminders, 2FA, Appointment Confirmations, Customer Support
1
1
%
higher response rates
on WhatsApp compared to email campaigns in high-stakes journeys
3
%
faster time to decision,
from first outreach to approval or outcome
1
1
%
lower cost per completed journey, by shifting from voice to guided RCS flows
Voice: Humanize Every Interaction
Give every inbound and outbound call an intelligent front door. VoiceAI routes, verifies, and resolves routine intent before a human ever picks up, while keeping sensitive steps governed.
Deflect routine volumes without sacrificing experience.
Voice AI bots handle FAQs, identity verification, and data collection so human agents focus on exceptions and high-value conversations.
Protect every spoken word with policy.
Call flows embed consent language, disclosures, and verification rules so agents do not have to rely on memory for regulated scripts.
Sync voice and messaging into one story.
Call outcomes, recordings, text follow ups, and summaries feed back into the same conversation record that powers SMS, WhatsApp, and webchat.
Use Case
Missed Call Follow-ups, Service Desk, Proactive Outreach
Alerts, Reminders, 2FA, Appointment Confirmations, Customer Support
1
1
%
of inbound calls resolved or triaged by VoiceAI before reaching agents
1
1
%
lower average handle time on calls that do reach human teams
3
%
improvement in first-contact resolution, driven by better routing and context
LINE: Dominate Engagement in APAC
Meet customers in LINE-first markets with the same governance and intelligence you expect elsewhere. Conversive turns LINE into a secure conduit for high-value updates, decisions, and servicing.
Reach LINE-first customers with full context, not one-off blasts.
Conversive brings CRM, core systems, and past conversations into every LINE thread, so teams respond with history-aware, next-best actions instead of generic replies.
Run regulated journeys on a channel customers actually read.
Policy controls for consent, quiet hours, templates, and approvals help financial services, healthcare, and education teams use LINE confidently for sensitive updates.
Move seamlessly between LINE and other channels.
When a journey needs identity verification, documents, or a live call, Conversive keeps LINE, SMS, WhatsApp, email, and voice tied together in a single conversation and audit trail.
Use Case
Loyalty Engagement, Promotional Campaigns, Community Building, Service Notifications, Self-Service Bots
Alerts, Reminders, 2FA, Appointment Confirmations, Customer Support
1
1
x
higher engagement on critical updates in LINE-first markets compared to email-only flows
3
%
reduction in inbound call volume when routine status checks and reminders move to LINE
1
1
x
faster time-to-resolution on common service requests when LINE is orchestrated alongside SMS, voice, and webchat through Conversive
Meta: Messaging Across Instagram & Facebook
Bring Instagram DMs, Facebook messages, and comments into the same governed workspace as your other channels. Meet customers where they start the conversation, without losing control or context.
Never lose a critical conversation in the feed.
Unified inboxes and routing rules ensure priority social messages and comments reach the right team, not a single device.
Convert social interest into structured journeys.
From a DM or comment, trigger verification, qualification, and follow-up via WhatsApp, SMS, or email while preserving consent and history.
Protect brand and compliance on public channels.
Policy controls, templates, and approval workflows keep responses aligned to legal, brand, and service guidelines.
Use Case
Lead Generation, Customer Care, Social Commerce
Alerts, Reminders, 2FA, Appointment Confirmations, Customer Support
3
%
higher response rates
faster response times on social DMs and comments once routed through Conversive
1
1
%
higher CSAT when social conversations are handled with full customer context
1
x
more self-service resolutions,
when AI agents handle structured steps inside the thread
Cross-Channel Impact
Unified Inbox
Agents manage SMS, WhatsApp, WebChat, LINE, Meta, and Voice in one place
Single Customer View
Every conversation tied to the right CRM record
Journey Orchestration
Optimize journeys across channels, not just within them.Revenue, retention, and campaign impact in one place.
Greg Royse
We respond with 10 support messages to every support email – our customers love it.
Greg Royse
CEO, Tidy
Ajaz Elahi
“We were missing 58% of incoming calls. Now we answer 80% + of all incoming enquiries.”
Ajaz Elahi
Director, Sinspeed
Michael Goldenberg
“This product is AMAZING and is changing my business. It reaches clients 100x better than email.”
Michael Goldenberg
President, DebtCare Canada
Stan Petit
“Conversational Messaging capabilities of SMS-Magic are among the best in the industry and offers security and reliability for SMBs to Large Enterprise Customers.”
Stan Petit
API Senior Partner Sales Manager, Vonage
Martin McCauley
SMS-Magic is a simple, powerful, SMS solution for Salesforce that has become integral to our day-to-day operations.
Martin McCauley
Director of Patient Services, BioSpine Institute
David Ross
“If our loan applicants did not receive timely SMS-Magic text messages, we wouldn’t be funding loans & we would lose customers.”
David Ross
Head of IT, Upstart
Camilla Mills
“Having full-context conversation history from SMS-Magic helps us understand what has been sent to the customer across different departments and if those messages have been opened.”
Camilla Mills
Marketing Campaigns Manager, DaySmart
Craig Garber
We average a 59% response rate from clients to text message surveys.
Craig Garber
CFO, LifeMoves
Ready to Engage on Every Channel?
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